Appointed by the MEA to create a database for electricity utility, CDG Group developed an applied program under GIS/AM/FM operation system and a data map with 1:1000 resolution for electricity bases and power supply system for three provinces (Bangkok, Nonthaburi and Samutprakarn). We conducted field surveys and gathered orthophoto data and information from various agencies which were stored as a GIS system for further application. This project was awarded for outstanding Service and Data Management from the National Information Technology Committee in the 1st Government IT Week in 2000.
CDG Group was also tasked with the development of an application for the MEA to ensure the efficiency of its operations and services as well as to function as a database for future use. Currently, the application runs on Windows and Web Application that integrates data from the GIS/AM/FM system and ERP system (SAP) of the MEA. The development has enabled the systems to work more efficiently. It has provided users with tools and applications that yield greater convenience, more flexibility, and additional features. At the moment, the system is installed in several leading Strong Rooms in Thailand.
Based on the information system from the extension of the GIS/AM/FM operation system, and the basemap of the MEA’s electricity distribution system, which covered inclusive information such as streets, routes, building locations, and points of interest in Bangkok and neighbouring provinces., the MEA also set up a call center which allows the public to raise issues or ask for data through one number. This additional contact point ensures customer satisfaction toward the services. This remarkable system also won the second runner-up for the best public services from the National Information Technology Committee in the 1st Government IT Week in 2000.
In addition, the MEA has also implemented GIS Net, a web service system which is a collaboration between the MEA and CDG Group. GIS Net allows queries through a web service system under the same basis as GIS/AM/FM with a focus on providing basemap services for external parties. The system served as a channel to trade the basemap in both paper-based and digital form. It created business opportunities and generated new businesses income for the MEA.
Later, after the MEA had been granted a license to operate a telecommunication business (the third type for 20 years) from the National Telecommunication Commission (now the National Broadcasting and Telecommunication Commission or NBTC), the MEA has upgraded communication lines in GIS, with the fiber optics for the Department of Communications and Computer Operation and the Geographic Information Division to integrate communication lines of the MEA with those of other service providers, who had leased electric wires on the electricity pillars. This has enhanced the MEA performance and created greater opportunities for telecommunication business in the future.
Applying the mapping technology and geography in several cases such as policy and operational analysis, operation supports and customer services, has significantly improved services from the MEA. Previously, each SLA contact took more than half a day to complete. However, now the SLA contact takes an average of 10 to 15 minutes. For 15 years, the GIS solution has also been applied to day-to-day MEA operation.