Application Support - CDG Careers

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Responsibilities

Study and familiarize with applications, and gain a comprehensive understanding of the applications used in the organization to ensure their appropriate use in various business functions.
Support issue resolution and provide assistance in resolving application-related issues to ensure compliance with Service Level Agreements (SLA) and take proactive measures to prevent potential problems.
Analyze application functionality, and analyze the working mechanism of new applications being considered for implementation or modifications to existing applications.
Conduct software testing, and perform software testing to identify and rectify any bugs or glitches within the applications to ensure their optimal performance.
Collaborate, report, and coordinate with team members, provide progress updates, and report on the status of application-related tasks to team leaders and stakeholders.
Document application development, and prepare relevant documentation related to the development and maintenance of applications, including user manuals and technical specifications.

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Qualifications

Bachelor’s degree in Computer Science / Computer Engineering / MIS or related fields.
At least 2 years of experience in Application Support.
Knowledge of SQL Server and SQL Statement commands, back up and restore database.
Knowledge of web application development on Linux Docker using Angular, Node.js, Nginx.

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