Helpdesk
IT Support
26/10/2023
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We are a full-service information technology provider specializing in designing solutions to meet the exact needs of various industries. Additionally, our goal is to create opportunities for human development, economic growth, social progress.
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Responsibilities
- Provides technical support on computer hardware and software in a corporate network environment.
- Provide consistent quality customer services to external clients based within SLA
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Reports to IT managers
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Qualifications
- Bachelor’s degree in information technology, Computer Science or related area
- 0-2 years of working experience in the IT support field or in a related area. (Welcome new graduation)
- Good technical knowledge in computer hardware and software.
- Mature, reliable, service oriented, and have ability to work under pressures
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